Shipping & Handling

Terms and Conditions that constitute our shipping and handling policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment to PO boxes

Karmer Surf ships to addresses within Australia and PO boxes.

Shipment confirmation and order tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s)

Customs, duties, and taxes

Karmer Surf is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of Australia.

Returns Policy

Our returns and exchange policy provides detailed information about options and procedures for returning your order.